Support
Email us at support@palmcardapp.com. Please don't include medical details in your email; describe the problem and the type of phone you use.
Common questions
- Can you recover my information if I lose my phone?
- No. Palmcard keeps everything on your phone, so we never have a copy. To protect against a lost phone, keep your phone's encrypted backup turned on. Your Palmcard information moves with that backup to a new phone.
- I'm moving to a new phone. What do I do?
- Move to the new phone using your phone's encrypted backup or transfer (on iPhone, iCloud Backup or Quick Start). Palmcard's encryption key travels with an encrypted backup, so your records open on the new phone.
- Someone tapped an emergency tag and nothing happened.
- Most phones read tags with the screen on and unlocked. On Android, NFC must be turned on in Settings. On older iPhones (iPhone 7 through X), the tag is read from the NFC Tag Reader in Control Center. The top back of an iPhone, or the middle back of most Android phones, needs to touch the tag.
- The emergency tag shows old information.
- Tags hold a snapshot from when they were written. After changing medications or allergies, open the person in Palmcard, tap Update emergency tag, and hold your phone to the tag. Palmcard reminds you when a tag is older than the record.
- Is a shared PDF secure?
- A PDF you share is not encrypted. Send it only to people and offices you trust, and delete it from your Files app when you're done.